Cadillac Family Physicians provides job opportunities for qualified candidates as they become available. If you are interested in a job with our organization, we encourage you to bookmark this page for future reference. We will also publish a link to opportunities on our social media pages.
Referral Specialist
Reports To: Front Office Manager
Employment Type: Full-Time M-F with an occasional Saturday morning
Hourly Rate of Pay: $16.00
Benefits: 401K, QSEHRA-Medical Insurance Reimbursement, Holiday Pay, Vacation Pay, Earned Sick Days
Job Summary:
The Referral Specialist is responsible for coordinating and processing patient referrals to specialists and other healthcare providers. The Referrals Specialist works closely with physicians, patients, insurance companies, and other medical offices to ensure timely and efficient care coordination.
Key Responsibilities:
- Receive and review referral requests from providers
- Accurately enter referral information into the electronic medical records (EMR) system
- Submit referrals to appropriate specialists or facilities based on insurance coverage and provider networks
- Obtain prior authorizations from insurance companies when required
- Notify patients of referral details
- Serve as a liaison between the medical office, patients, and specialists
- Monitor the status of outstanding referrals
- Follow up with specialists and patients to confirm appointments and outcomes
- Resolve any issues or delays related to referral processing
- Maintain accurate and up-to-date records of all referrals and authorizations.
- Cross train for front desk coverage
- Ensure confidentiality and security of patient information in accordance with HIPAA guidelines
Qualifications:
- High school diploma or equivalent required
- 1–2 years of experience in a medical office required
- Proficiency with EMR systems (e.g., Epic, Veradigm, eClinicalWorks) is a plus
- Strong organizational and time management skills
- Experience with Microsoft Word and Excel
- Excellent verbal and written communication abilities
- Knowledge of medical terminology and healthcare processes
- Ability to work independently and as part of a team
Medical Office Scheduler
Reports To: Front Office Manager
Employment Type: Full-Time M-F with an occasional Saturday morning
Hourly Rate of Pay: $16.00
Benefits: 401K, QSEHRA-Medical Insurance Reimbursement, Holiday Pay, Vacation Pay, Earned Sick Days
Job Summary:
The Medical Office Scheduler is responsible for coordinating patient appointments efficiently and courteously, ensuring optimal scheduling for providers and clinical staff while maintaining exceptional customer service.
Key Responsibilities:
- Answer inbound calls and accurately schedule patient appointments
- Verify patient demographics and insurance information
- Coordinate provider schedules and manage calendar changes
- Respond to appointment inquiries via phone, email, Phreesia, or patient portal
- Follow up on no-shows and cancellations.
- Work reports and patient lists for scheduling annual exams and testing
- Collaborate with front desk, clinical staff, and billing department as needed
- Cross train for front desk coverage
- Maintain confidentiality of all patient information in accordance with HIPAA regulations.
Qualifications:
- High school diploma or equivalent required
- 1–2 years of experience in a medical office preferred
- Proficiency with EMR systems (e.g., Epic, Veradigm, eClinicalWorks) preferred
- Experience with Microsoft Word and Excel
- Strong communication and interpersonal skills
- Excellent verbal and written communication abilities
- Medical Terminology is preferred
- Ability to work independently and as part of a team
Front Desk Receptionist
Reports To: Front Office Manager
Employment Type: Full-Time M-F with an occasional Saturday morning
Hourly Rate of Pay: $16.00
Benefits: 401K, QSEHRA-Medical Insurance Reimbursement, Holiday Pay, Vacation Pay, Earned Sick Days
Job Summary:
The Front Desk Receptionist is the first point of contact for patients and visitors. This role is responsible for providing excellent customer service, managing front desk operations, scheduling appointments, verifying insurance, and ensuring smooth communication between patients and the healthcare team.
Key Responsibilities:
- Greet and check-in patients in a friendly and professional manner
- Answer incoming calls, respond to inquiries, and route calls appropriately
- Schedule, reschedule, and cancel appointments
- Verify patient insurance coverage and collect co-pays or outstanding balances
- Maintain and update patient records with accuracy and confidentiality
- Prepare and manage necessary paperwork such as intake forms and consent documents
- Ensure the waiting area is clean, organized, and welcoming
- Coordinate with clinical staff to manage patient flow and minimize wait times
- Assist in administrative tasks such as printing, faxing, scanning, and emailing documents
- Handle sensitive patient information in compliance with HIPAA regulations
Qualifications:
- High school diploma or equivalent required
- 1–2 years of experience in a medical office or similar setting preferred
- Proficiency with EMR systems (e.g., Epic, Veradigm, eClinicalWorks) is a plus
- Strong organizational and multitasking skills
- Experience with Microsoft Word and Excel
- Excellent verbal and written communication abilities
- Friendly, professional demeanor with strong customer service orientation
- Ability to work independently and as part of a team